Is the entire Rebecka Fröberg collection available online? 
Our site has a limited, but representative selection of our line. Jewelry from all of the collections are included on the site, in addition to a number of limited editions and one-of-a-kind pieces. If you can’t locate an item on our site, we encourage you to look for a local retailer that carries Rebecka Fröberg Jewelry. We are happy to special order any item from our collections, assuming availability of materials. Please email us for assistance of special orders.
 
Do you have a catalog? 
We do not have a catalog at this time. Please explore our web site as well as our list of retailers. If you are looking for a particular item please email us.
 
Are your prices subject to change? 
Our prices are subject to change without notice due to fluctuating metal and stone prices. Please expect to be charged the price listed on our web site at the time of your purchase.
 
Do you do special orders or custom work? 
Rebecka is happy to do commission jewelry, such as engagement rings, wedding bands or one-of-a-kind jewelry. Please contact us with your special request and we will do our best to meet your needs. If you are interested in a piece from our collections, but in a different metal, please contact us for more information. Additional fees apply and all sales are final for custom orders.
 
How do I determine my ring size?
For rings, it is best if you know your exact ring size for ordering products. The best solution is to visit your local jeweler and be professionally sized. However there are several other simple methods that can be used. A printable ring size chart can be downloaded here. Following the simple instructions provided should give an accurate sizing http://www.bluenile.com/ring_findsize_measure.jsp 
 
Can I get a different size ring if mine doesn't fit? 
We can usually resize rings, but some rings are not able to be adjusted because of their stone or design. Please email us if you need an item altered. 
 
Can the length on a necklace be altered?
Yes, we can alter necklace length. Please email  us if you want an item altered. Most alterations incur additional charges. Please allow up to 2 additional weeks for delivery.
 
How do I know what necklace length is best for me? 
The length of our necklaces is specified in the product description. If you are unsure of which length is appropriate for you, we recommend measuring a string or a necklace that you own and testing if it falls at the desired place on your neck. Please email us for assistance and pricing of custom necklace lengths
 
How do I modify or cancel an order? 
If you wish to modify or cancel an order you may do so for a full refund within 24 hours of placing the order. If the order has already shipped within that time period, the merchandise may be returned for a refund of the original purchase price less all shipping costs. Please be sure of your purchase before placing any order, however if you must cancel, please notify us as soon as possible by email or by phone 917-825-0070. Please note: custom orders are not applicable to the cancellation policy. 
 
I received an incorrect or damaged item. What should I do? 
If you received an incorrect or damaged item, please email or call us at 917-825-0070 immediately. We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement.
 
Can I exchange an item that I wish to return? 
If you wish to exchange an item that was purchased through rebeckafroberg.com, please email or call us at 917-825-0070 so we can issue you a Return Authorization Number. 
 
Please return the non-custom order item in original packaging in perfect condition within 7 days. The exchange value is the full value of the original purchase price, less shipping costs. You may exchange for a product of equal, lesser or greater value. The customer is responsible for all return shipping costs - shipping costs are non-refundable unless an error has been made or the item is damaged. Returns must be sent prepaid, we will not accept CODs. 
 
For your protection please package the item securely in a hard box with the original receipt and mail it to us insured for the full purchase amount via a shipping service with tracking capabilities. If you are using USPS, please get delivery confirmation and insurance for the full value of the item. Rebecka Fröberg Jewelry is not responsible for items lost or damaged in transit and we cannot issue a refund if your package is lost or damaged. Shipping and handling on returned/exchanged merchandise is non-refundable. We have the right to deny credit if the merchandise returned does not meet our exchange policy requirements.
 
Please let us know what you would like to exchange the item for and provide us with your return mailing address, your e-mail address and your phone number. You will receive an email once we have processed your exchange. If the item you are exchanging for is currently not in stock we will give you an estimated shipping time. Any charges or credits applying to the difference in value between the original item and the requested item will be applied to you account within 3-5 days after we have processed your exchange. 
 
If you received Rebecka Fröberg jewelry as a gift and would like to make an exchange, please email or call us at 917-825-0070 and we can assist you. In order to process the exchange, we will need either the order ID or the original purchaser’s full name to verify that the order was made online. Unfortunately, we will not be able to give a refund or credit if the cost of the exchange item is less than the original item or if the original purchaser cannot be verified. 
 
Can I return an item? 
If you are not fully satisfied with your online purchase, you may return it within 7 days of receipt. We only accept returns for purchases from our online store. Products purchased through our retailers must be returned to the same retailer and are subject to the retailer’s individual store policy.
 
To return an item, please email or call us at 917-825-0070 to request a return authorization (RA) number. No refund will be granted without a Return Authorization Number.  
 
Please return the non-custom order item in original packaging in perfect condition within 7 days for an exchange or a full refund of the original purchase price, less shipping costs. The customer is responsible for all return shipping costs - shipping costs are non-refundable unless an error has been made or the item is damaged. Returns must be sent prepaid, we will not accept CODs. 
 
For your protection please package the item securely in a hard box with the original receipt and mail it to us insured for the full purchase amount via a shipping service with tracking capabilities. If you are using USPS, please get delivery confirmation and insurance for the full value of the item. Rebecka Fröberg Jewelry is not responsible for items lost or damaged in transit and we cannot issue a refund if your package is lost or damaged. Shipping and handling on returned merchandise is non-refundable. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. If you have any questions, before sending out your return/exchange package, please email or call us at 917-825-0070. 
 
Credits are refunded upon receipt of the item via the original method of purchase. Please allow 3-5 business days from when we receive your item for your refund to post to your account. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.
 
If you are returning an item because it is damaged or defective or you received the incorrect product, please refer to our Repairs Policy.
 
One-of-a-Kind & Limited Edition Return Policy
Items from our One-of-a-Kind & Limited Edition collection are not eligible for a refund. However, you may exchange your item for an order of equal or greater value. Please email or call us at 917-825-0070 within 7 days of receipt of your item to obtain a Return Authorization Number. 
 
Special Orders and International Orders Return Policy
Unfortunately we cannot accept returns on any special orders or international orders.
Sale and Discount Orders Return Policy
Sale items purchased on the website or items purchased with a discount are not eligible for a refund. However, you may exchange your item for an order of equal or greater value. Please email or call us at 917-825-0070 within 7 days of receipt of your item to obtain a Return Authorization Number. 
 
I lost my earring. Can I order a mate?
Yes, please refer to our Repairs Policy. Half pairs of earrings are half the full price of the earrings plus shipping. Our ability to make a mate is dependent on availability of materials. We can’t guarantee that materials will be available, but we will try our best to make a match for you. Sometimes we might need you the send the remaining earring to us in order to make a match.
 
How can I have Rebecka Fröberg jewelry repaired?
We repair any item purchased through the online store. Products purchased through our retailers must be returned to the same retailer to process the repair. We can’t repair products that have been purchased from a non-authorized Rebecka Fröberg retailer. We offer repairs due to user wear, production fault, lost earring mates, or any elective alteration to a piece of Rebecka Fröberg jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as ring resizing, chain lengthening or correction of errors by the customer typically involve a charge. They are repaired at the owner's expense plus shipping charge. Please allow 2-4 weeks for the repair to be completed. Half pairs of earrings cost half the price of a full pair of earrings plus shipping. 
 
Pricing and guidelines for ring resizing are as follows:
 
Sizing Down 
Rings can be sized down for a $25 charge for silver or $35 charge for gold rings. Based on stones or designs, not all rings can be resized, so please contact us for more information.
 
Sizing Up
Sizing rings up 1 size or less is $15 for all rings unless resizing process will cause damage to the stone. In that situation, resizing will incur the same charge as sizing down (see above). You will always be contacted before work is begun if it will incur a charge. 
 
It is not possible to size a ring up more than 2 sizes, unless it is a One-of-a-Kind piece. In that case it is the same cost as sizing down (see above). Based on stones or designs, not all rings can be resized, so please contact us for more information.
 
Please Note
We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair, especially if it is an older product. Should an item need to be returned for repair, please contact our Brooklyn studio to receive a return authorization (RA) number. Products for repair should be shipped to the address below. Please clearly mark all packages with your RA number; we are unable to accept unauthorized returns and will not accept these packages. For your protection, when shipping the item to us, please package it securely in a hard box and mail it to us via an insured delivery service. Please include a copy of the item receipt (for items less than a year old), a letter describing the repairs to be made, your return mailing address, your e-mail address and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair. If you have any further questions, please email or call us at 917-825-0070.
 
How do I find out my repair status? 
Please allow 2-4 weeks for a repair. You can also email us and we will update you within 48 hours or during the next business day.
 
Where is the jewelry produced?
All Rebecka Fröberg Jewelry is handmade in our studio in Brooklyn, New York, by Rebecka or under her direct supervision.
 
Why do the stones in my jewelry look different than those on the website? 
Stones vary in size, color and inclusions. Minimal flaws occur naturally in many stones. While we believe these natural elements add to the beauty and individuality of the jewelry, we stand behind all of our products so should you be unhappy with the jewelry you have just received, please feel free to return the item. Please see our Return Policy before returning the item.
 
Where do the stones come from?
We personally inspects the stones we use for our jewelry to ensure a high level of quality. All our stones are sourced through vendors based in the United States. The majority of these stones are cut in India and Brazil. 
 
Are you using Non-Conflict Diamonds?
Rebecka Fröberg Jewelry is following the resolutions set forth by the Kimberley Certification Process. To the best of our knowledge, the diamonds used in our jewelry are conflict-free; we use only reputable suppliers when purchasing and processing diamonds and ask our suppliers to provide documentation verifying the sources of our stones. For more information on conflict diamonds, please visit www.kimberleyprocess.com
 
What type of metal is used in Rebecka Fröberg Jewelry?
Our jewelry is made of solid sterling silver, 10 karat yellow , pink or white gold, platinum, 14K yellow, pink or white gold, and 18 karat yellow, pink or white gold. The metal for each piece is specified in the product description of the item and all our cast and fabricated parts are using only reclaimed precious metals. 
 
What is colored gold and karat gold?
Pure gold is a naturally yellow metal that in its pure form is usually too soft to be used for jewelry. It is common for gold to be mixed with other metals to produce an alloy, which is a mixture of two or more metals. The higher karat gold has a higher gold content in the alloy. For example 18K gold contains 75% pure gold. 
 
Colored gold is produced through different types of alloys. Pink gold (also called red or rose gold) is made by increasing the amount of copper in the alloy. White gold uses nickel or palladium as an alloy to produce a whitish coloring.
 
Is there nickel in the metal?
Minimal amounts of nickel occur as an alloy in white gold to create its whitish color. Therefore our standard white gold products contain small amounts of nickel. If you want your white gold piece completely nickel free you can request Palladium White Gold, which does not contain any nickel. This alloy has a slightly higher production cost and is softer than regular white gold. 
 
What does Rebecka Fröberg do to protect the environment?
Rebecka Fröberg Jewelry uses the finest materials from trusted American suppliers. We are dedicated to using environmentally friendly resources and processes as much as possible and are always looking for ways to reduce our environmental impact. As nature is our major source of inspiration and the materials that we use come from nature we feel that it is our responsibility and wish to be sensitive to the footprint we leave upon the earth.
 
All jewelry is produced in our Brooklyn based studio. Producing locally is a significant way to reduce environmental impact while encouraging local economic development. Due to the negative impacts of metal mining, 100% of our gold and silver jewelry are made with recycled metals, chains and findings excluded.
 
We use procedures in our studio to capture and recycle our own metal scrap and waste. We also recycle paper and packaging materials, use permanent instead of temporary items (such as plates, towels, etc.), have energy-efficient light bulbs and send out e-cards in place of post cards. Small changes that make a big difference in the long run.
 
How do I care for Rebecka Fröberg jewelry? 
We recommend that you store your piece in the box provided with your order as proper storage helps to prevent scratching of stones and metal. Store jewelry separately and keep away from heat extreme heat or moisture. We recommend applying makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub as chlorine and extreme heat can damage gemstones and metals. 
 
To polish, use a soft polishing cloth and gently rub cloth to jewelry. Alternatively, clean jewelry using toothpaste applied with the finger tips, a soft cloth or a soft toothbrush. You can also use any cream or liquid polish, such as Wright’s Silver Cream, to brighten and clean silver, or Wright’s Jewelry Cleaner for 10K gold, 18K gold and platinum (use on metal only). Wright's Silver Cream can be purchased at most hardware stores. 
 
Do not use a polishing cloth on Rebecka Fröberg jewelry with a matte finish— it will ruin the matte finish. Bon Ami, a common detergent for pots and pans, can be used to restores the matte finish and brightens up any jewelry. Mix a small amount in your hand with lukewarm water and, with a soft toothbrush, lightly clean the jewelry and rinse. You may also gently use a white 3mm Scotchbrite pad to restore the matte finish.
 
Rebecka Fröberg uses stones that have various levels of hardness. Hard stones, such as diamonds, rubies and sapphires, can be cleaned with an ultrasonic cleanser or with jewelry cleansers. Please be aware that some of our products combine stones that have different hardness levels. Therefore we do not recommend using cleaning substances on multi-stone products. These products should be cleaned with water and a toothbrush or cloth. For porous stones, such as opals and turquoise, we recommend avoiding contact with water as this might darken the stone.
 
Why is my sterling silver jewelry tarnishing? 
All Rebecka Fröberg silver jewelry is made with sterling silver, which is 92.5% fine silver alloyed with copper. Sterling silver will tarnish naturally through time and wear, caused by moisture and chemicals in the air and the natural oils in your skin. Please see our care recommendations above on how to clean your silver jewelry.